RETURNS & WARRANTY – BLACKONBIRKENSTOCK.COM

At Blackonbirkenstock.com, we’re committed to your satisfaction with every pair of contoured cork footbed sandals you receive. If your footwear doesn’t meet your expectations, our clear and customer-first return and warranty policy ensures you’re supported every step of the way.

Returns Policy

  • 30-Day Return Window – Return your contoured cork footbed sandals within 30 days of delivery.
  • Condition – Items must be unworn, in original condition, with all tags, packaging, and accessories intact.
  • Process – Initiate a return by contacting our support team with your order number and details.
  • Refunds – Once your return is inspected and approved, a refund will be issued to your original payment method. Shipping costs are non-refundable.

Warranty Coverage

Every pair of contoured cork footbed sandals from Blackonbirkenstock.com comes with a limited warranty, depending on the model, protecting your investment against manufacturing flaws.

Our warranty covers:

  • Defects in materials or craftsmanship
  • Failure in stitching, sole adhesion, or structural integrity

Warranty does not cover:

  • Normal wear and tear, such as surface fading or minor scuffing
  • Damage from improper use, accidents, or modifications
  • Issues arising from incorrect care, cleaning, or unauthorized repairs

How to Claim

For warranty support, please reach out to our team with your proof of purchase, clear photos of the issue, and a detailed description. We’ll assess your case promptly.

Warranty resolutions may include:

  • Replacement of your contoured cork footbed sandals
  • Repair guidance or technical support for minor defects
  • Coordination with authorized service partners for local assistance

Need Assistance?

Our dedicated support team is available to help with returns, exchanges, or warranty claims on your contoured cork footbed sandals. For immediate support, visit our Contact Us page anytime. You can also reach us at +61386647000 or email support@blackonbirkenstock.com. All inquiries are handled with care and processed by 2026-08-28 at the latest.